Co-creating a new museum with the community: an interview with Laura Musgrave of Coventry Transport Museum

Design Thinking for Museums

Families in the Conventry Transport Museum
One of the joys in running this blog is meeting with museum and cultural heritage professionals from around the world who are applying human-centered design methods to their work.

I recently connected with Laura Musgrave, the Community Engagement Officer of Coventry Transport Museum in Coventry, England. The Museum houses the largest publicly owned collection of British motor vehicles in the world, and tells the story of Coventry, its people, and its transport history.

The Museum recently underwent a massive redevelopment effort, with a focus on making the exhibitions more human-centered. I spoke with Musgrave about how staff at the Museum conducted rapid cycles of user research throughout the redevelopment process, leading up to the grand relaunch in June 2015. Below are excerpts from our conversation.

Laura Musgrave Laura Musgrave of Coventry Transport Museum.

Q: Tell me about your role at Coventry Transport Museum.

A: My job as Community Engagement Officer is to ensure…

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